General Rules and Restrictions

To be abide by Elmira International Travels (Travel Agency) and User (the Customer)

Elmira International Travels has formulated the following Rules and Restrictions to render travel-related services to the User (the Customer) abiding by both parties by the prevailing laws of Nepal, and all the norms and values relating to Tourism Business.

General Rules:

  • In consideration of travel-related services rendered by Elmira International Travels, the payment must be fully realized. If there is an increase in taxes or airfare, the same will be intimated and charged to our customers. Without prior notice, the booking is subject to cancellation by the airline or Elmira International Travels until the payment is fully realized.
  • If the payment is not approved on the given cheques or credit card number(s), the same will be notified to the User (the Customer) as soon as possible. In such an event, the User (the Customer) needs to provide an alternate credit card number, speak to the Credit Card Company, concern bank, or financial institution, or as applicable, change the User's (the Customer's) payment mode.
  • If there is any error in the booking/ticket, the User (the Customer) is suggested to report the same within 24 hours of getting the email or product receipt. Elmira International Travels shall not levy extra charges for delivery of travel products within Nepal. For other countries, a courier fee shall be charged. Elmira International Travels is not responsible for loss/damage of shipment by the courier company.
  • Elmira International Travels is not responsible for any schedule change by the airline after the issuance of the ticket, but will inform the User (the Customer) of the same if it is informed by the airlines. It is advisable to reconfirm the flight timings 24 hours prior to flight departure.
  • All tickets are subject to date change and cancellation penalties. Partially or half-utilized tickets are non-refundable. For NO SHOWS, there will be no refund.
  • For discounted fares, tickets are subject to certain rules and regulations. Airlines may restrict upgrades to any higher class. For any clarifications, please contact the respective airlines.
  • All tickets have a ticket validity within which the travel has to be completed, and date change on the ticket can be done only as per the validity of the ticket. If the User (the Customer) requires further details, kindly contact us.